We understand that plans can change. Due to the preparation, staffing, and perishable ingredients required to fulfill

catering orders, the following cancellation and refund policy applies to all catering orders, unless otherwise stated. Nothing

in this Policy limits any refund, cancellation right, notice requirement, or other customer protection required by applicable law.

For purposes of this policy, all cancellation deadlines are based on the location's local time zone and are measured backward from the scheduled

pickup, delivery, or event start time listed on the confirmed order (the "Scheduled Time"). References to "days" mean calendar days. Each deadline

occurs at the same time of day as the Scheduled Time on the applicable date. For example, a 7-day cancellation deadline expires at the Scheduled

Time seven calendar days before the Scheduled Time.

Cancellations made 7 or more days prior to the Scheduled Time are eligible for a full refund, unless otherwise stated.

Cancellations made less than 7 days but at least 72 hours prior to the Scheduled Time are eligible for a 50% refund of the order total, unless otherwise stated.

At the location's discretion, a full store credit equal to the amount paid for the order may be offered in place of the 50% refund. Any such store credit will be applied toward a

future catering order at the same location, is valid for twelve (12) months from the date of issuance, is not transferable to another customer, and may not be redeemed for cash.

Cancellations made less than 72 hours prior to the Scheduled Time are non-refundable, unless otherwise stated. At this stage, ingredients may have already been ordered or

prepared, and labor may have been scheduled specifically to fulfill the order.

Cancellations made on the same calendar day as the Scheduled Time, and orders not picked up or accepted by the Scheduled Time (no-shows), are non-refundable, unless

otherwise stated.

Large catering orders, grazing tables, and special events may require a non-refundable deposit at the time of booking, unless otherwise stated.

Any applicable deposit amount and final payment due date will be communicated prior to confirming the event.

We will make every effort to accommodate changes to an existing order. However, changes requested within 72 hours of the scheduled order cannot

be guaranteed and may result in additional charges, unless otherwise stated.

We understand that unexpected situations can occur. In the event of severe weather, venue closures, emergencies, or other circumstances outside of

the customer's control, rescheduling or store credit may be offered at the location's discretion.

Any store credit issued will be applied toward a future catering order at the same location, is valid for twelve (12) months from the date of issue, is not

transferable to another customer, and may not be redeemed for cash

Due to the perishable and made-to-order nature of our products, orders are non-refundable once picked up, delivered, or accepted.

If there is an issue with the quality or accuracy of your order, please contact the location immediately upon receipt. We will make every reasonable

effort to address and resolve the concern.

Approved refunds will be issued to the original form of payment. Processing times may vary depending on the customer's financial institution.

By placing a catering order, the customer acknowledges and agrees to this Cancellation & Refund Policy.

Graze Craze locations are independently owned and operated.